Welcome to the Issuebear documentation.
Issuebear is a help-desk application designed to help you help. We hope to make it easy for you to manage everything from support tickets, bug reports, enquiries and sales opportunities.
We focus on providing both your support agents and customers with a great user experience, because happy agents = happy customers.
- Everything You Need - We want to make great customer service more accessible, which is why we provide the bear essentials without breaking the bank.
- Simple Not Basic - You want to manage inbound requests quickly and efficiently. We provide a flexible solution that allows you to do this effectively. It's that simple.
- The Little Things - We concentrate on the little things so we can delight our users. We want our system to be a joy to use so your agents can spread that joy to your own customers.
- Bear Hugs - We're committed to listening to our customers to learn how we can serve you better. Get in touch if you have any questions the documentation doesn't answer!
We've tried to lead you through the process of setting up a system and give you all the information both you and your customers would need to use the system successfully. You can jump around the different pages using the sidebar, or you can click through each article using the buttons at the bottom of each page.