Customer View

The Customer view will be slightly different from the Agent view with some information hidden.

A customer will be able to see how many messages the ticket has in total. They'll be able to see all the message timing details, such as time and date etc.

The customer can see any attachments uploaded to the ticket. Any person logged into the system will be able to view attachments attached to a ticket.

They are able to see Watchers, and add watchers. Perhaps they have a colleague who needs to be able to view the ticket updates, they will be able to manually add them as a watcher.

Hidden from the customer are the private notes, related tickets, tags and some of the sidebar information which we will cover below.

**Customer Sidebar

** The customer sidebar will have all the relevant information the customer will need. It won't display the Helium related to a ticket, the SLA details or the information regarding the creator as this isn't information the customer will need access to.