There are three different types of User of your system.
* Agents - your support team who answer tickets
* Staff - other users who work for your company, who can view and raise tickets but not reply to them(depending on their permissions)
* Customers - users who work for your Clients/Customers that you're providing support for
Users all belong to a Client. All your agents and staff belong to "Your Company" which was created when you signed up.
See Clients Overview for how to further manage Clients using your system.
Clients and Users can be found easily using your Setting tab from the main navigation bar at the top of the page.