A customer will have a slightly different Ticket view page to an Agent or staff member. A customer view will include all the same information about the ticket regarding it's status, impact, urgency, priority etc as well as all the same time stamp information however it won't show the SLA prompts that the Agent view would have.
The sidebar showing the default system queues will include Created by Me, Assigned to Me, Watching, Created by my Company and Waiting for My Company. These are the default queues for all customers and this sidebar acts as a quick link to these queues.
The default queue Created by Me will show the User all the tickets they have created in one handy list. This will include resolved and closed tickets.
Assigned to Me will show all the tickets that are currently assigned to the User logged in. This is a great queue to have at the top of the dashboard allowing the User to get straight into actioning tickets waiting for your user.
The queue called Watching is for all the tickets that the User is marked as Watching. This is a good idea for when a User needs some visibility of tickets they are watching but don't require any action on their part.
Created by My Company will have all Tickets created by your Company in one handy queue. A good overall view of outstanding tickets that your Company has open.
Waiting for My Company has all the tickets which are outstanding but waiting with a User from your Company. A great tool for a Team Leader or Management to see at a glance how many tickets are with your Company that still require input.