The Customer Dashboard includes the following queues:
- Created by You
- Assigned to You
- Watching
- Created by your Organisation
First up is Created by You which contains the tickets the customer has created themselves:
Assigned to You is up next. This gives the customer a quick overview of what tickets are assigned to them and perhaps need actioned first:
If your customer is a watcher of any tickets they will appear here under Watching:
Lastly the Created by your Organisation queue shows any tickets created by other users within their Organisation.