Making your new Working Hours schedules work for you and keeping your service levels in check.
When setting up a new Working Hours schedule, choose a clear and distinct name to differentiate it from other schedules you may create. An internal note is available, allowing you to explain the purpose of this schedule to others within your company.
Date Rules: Here, you can select the checkboxes to create a schedule within your system using the Date Rules you have already set up. Any available Business Rules and Holiday Rules will also be displayed for selection.
By adding a Date Rule you are setting a specific period of time and its recurrence. For instance, if your business operates from 9AM to 5PM, Monday to Friday, you can define it as a Date Rule schedule that repeats weekly on weekdays. This ensures consistency in your working hours and helps streamline scheduling and automation within your system.
Editing and deleting a Schedule
Ensure you regularly check the working schedules and keep them up to date for instance, if a holiday weekend passes then you should go ahead and amend it.