Reporting is a great way to measure the health of your customer support. In your reporting suite you can generate reports on Service Levels to ensure you are keeping on top of your high value clients and the SLAs you have in place with them. The Ticket Count report lets you see how many inbound requests you are having across various metrics. You can use this to check how many inbound requests are coming in per client, by ticket type or by ticket severity amongst others. Agent Activity is a great way to track how your Agents are meeting the workload. Do you have a team who needs closer monitoring or perhaps they need some further training, this report is a great way to have visibility on your Agent Activity. The last report is gathering all the feedback you have received from your clients all in one place. Happy customers are returning customers.