You're new to Issuebear and you're probably wondering where to start.
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Settings / Interface
Set the name of your system (probably just your company name) and upload your logo. This will appear on your login page and in your emails. -
Settings / Localisation
Set your default system timezone. You can override this per client and users can also choose their own, but it's a good idea to set this globally first. Otherwise it may look confusing when tickets were created. -
Settings / Security
We recommend using Multi-Factor login. You can enable this for everyone or have it be optional. Keeping your system secure should be a top priority. -
Settings / Clients Overview
Add the clients who you're going to be supporting. And then add and invite their users so that they can login and start creating tickets. -
Settings / Managing Users
Add your other support agents, so that you can all start supporting your clients.