Add Service Level

Found within the main Settings fro the navigation bar of any page you'll find all the tools you need to create as many Service Levels as your business needs.

Within SLAs you'll find your system default SLAs should you wish to use them, or you'll have the option to customise your own.

Use the Add Service Level button to add the SLAs you require.

Name: Our most popular SLA levels are Bronze, Silver & Gold however you can name them whatever meets your business needs. So give your SLA a name using the free text box called Name.

Internal Note: Internal Notes are just that, a note you can add to your Service Level that can only be seen by users of you the system owner. Perhaps you want to ensure an SLA level only gets used for a particular client, you can put some notes in here to remind any of your Admin Users. Once you hit Save you'll be ready to add specifics to the SLA you have just created.

Status: The status Active/Inactive toggle is used to either switch the SLA on or off within the system. This means you wouldn't need to completely delete any SLAs created if in the future they weren't required for a certain period of time, you can keep the set-up of them but just set them as inactive as required.

Editing and Deleting an SLA

From the main SLA list page you'll find a list of all the SLA's you have created. From here you can edit any SLA using the pencil/edit icon on the far right or you can set it to Inactive if it's no longer in use. You can delete an SLA using the button on the far left to select which one you wish to delete and by selecting it you will enable the delete button which will complete the deletion.