Attachments bring even more context to your tickets. Both agents and clients can upload attachments onto tickets, such as a PDF or a screenshot of the problem the user is having.
To enable Attachments on your tickets head over to read the documentation on Ticket Types.
Simply attach them using the Attachment section within a ticket. Either use the browse function or simply drag and drop. The attachment will be uploaded when the ticket is submitted.
Any User who has permission to add or reply to tickets can upload attachments (so long as attachments are permitted within the Ticket Type.
Attachments can then be found in the attachment tab of the ticket with all details of when it was uploaded and by whom. It then provides you with the opportunity to download the Attachment or delete it.