Attachments bring even more context to your tickets. Both agents and customers can upload attachments onto tickets, such as a PDF or a screenshot of the problem the user is having.
To enable Attachments on your tickets head over to Ticket Type settings.
Simply attach them using the Attachment field within a ticket. Either use the browse function or simply drag and drop. The attachment will be uploaded when the ticket is submitted.
Any User who can add or reply to tickets within your system can upload attachments (if you have enabled Attachments on the Ticket Type)
Attachments can then be found in the attachment tab of the ticket with all details including the option to download.