Last Updated 09/11/2023 07:46 pm

Attachments bring even more context to your tickets. Both agents and customers can upload attachments onto tickets, such as a PDF or a screenshot of the problem the user is having.

They are enabled within Ticket Type settings.

Simply attach them using the Attachment tab within a ticket:

Once in the Attachment tab you will see the Add Attachment button.

You will can then drag and drop your files onto the upload area or click Browse to view the files on your local device and select the file you want to upload.

When you have dragged the attachment here or uploaded using the Browse function, they will appear in a list form. Any User who can add or reply to tickets within your system can upload attachments.

For images you can see a preview of the attachment and click to see a full view. For all file types the attachment can be downloaded.

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