Categories & Sub-Categories

Last Updated 03/04/2025 08:54 am

Within your Knowledge Base you can use Categories to help you organise the articles in your Collections into chapters, or relate them together as covering the same topic.

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Within the Collections, you can add categories and sub-categories. For example, you might create a Collection for a product, use categories for different versions of the product, and then organise sub-categories to focus on specific part of the product in your article.

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Categorising your Knowledge Base is a really useful exercise as it helps your Clients navigate your documentation and hopefully allows them to help themselves before they need to raise a support request.

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