A collection is a grouping of Knowledge Base articles.

Think of a collection like a book - each product or department can have its own, whether for internal documentation or for your clients to help themselves.

Give your collection a name that is self-explanatory and will be easily recognisable for anyone looking for information on this subject or product to help themselves.

Ordered: Here, you can choose whether you want to be able to re-order the articles once written. If enabled, you will then get an option on the listing page to 'Order Articles', this is the feature for changing the order in which your articles are displayed.

Display Style: This is either a Book style (where several articles can be connected and customers click through it like a book) or Single style (where individual pages are shown more like an FAQ without a side panel of contents).

Language: All the articles in a collection should be in a single language. If you need documentation in multiple languages, you should create more than one collection and a language picker will be displayed to the user.

Icon: Each Collection can have an Icon attached. This is optional but can be a good way to distinguish between collections when shown on the screen.

Status: You can change the status of a collection to either active or inactive by using the toggle at the bottom of this page.

Order Articles

In this section you can re-order the articles of your Knowledge Base, once you have added all the Collections, Categories and Sub-Categories you can quickly move any Article into place. By selecting Order Articles this will bring up a new page showing all of your Articles.

And re-ordering is simply by dragging and dropping.