A Knowledge Base helps customers navigate your product or service. When well-structured and regularly updated, it becomes a valuable tool for self resolving issues, reducing support tickets, and saving staff time.
Keeping articles up to date is essential, schedule regular updates to reflect process changes, bug fixes, or new features. Your Knowledge Base can store product documentation, HR policies, legal documents or other key information, serving both customers and internal teams. You can customise it to best suit your business needs.
You can find your Knowledge Base settings in the main Settings tab found on the navigation bar on any page of your system. Here you will create collections, articles and more to make your Knoweldge Base work for your business.
Your Knowledge Base can be accessed by your clients or internal staff easily from the Knowledge Base tab on the main navigation bar which is always visible from any page on your Issuebear. Or can be accessed from within the Ticket Sidebar for ease of use whilst answering Tickets.
From within the Ticket Sidebar of any Ticket you have a quick search box for easy access to your Knowledge Base.