Organisations Overview

Last Updated 26/09/2023 07:08 pm

Organisations are a way to organise the people on your system.

Everyone starts with a single organisation, which is the business that signed up for Issuebear. We call this the "Owning Organisation". All your support agents will be added under this organisation, along with any other staff you have.

After that you can create additional organisations as needed.

For example, you may provide support for staff at other businesses. You can create an organisation for each of them, and then create ticket hub user accounts for each member of staff who needs to create tickets. Users belonging to organisations can only see the tickets created by that organisation, giving you a nice way to provide support to your customers.

Of course if you're only providing internal support, you may not need to add any further organisations.

Organisations settings are found here.

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